There is no company in the world that achieves outstanding results without motivated and engaged people. What employees’ engagement really is and who or what it depends on?
One of the key Lean Strategy tenets says to engage all employees in continuous improvement of the processes they execute, according to their role.
As each process consists of three components: value-added activities (what the customer is willing to pay for), obvious wastes (unnecessary and non-value adding activities), and necessary waste (activities required by technologies, regulations, etc.). The process improvement is about engaging all employees in identification and elimination of waste. At the same time, employees need to be encouraged by a consistent awareness of „what adds value to the customer?”, „what does the company strive for?” and “how they deliver value in the process”.
The challenge which leaders are facing is to overcome their habits and to give up managing from behind the desk, but going to GEMBA (a place where the process is done) instead. This is their role, to observe and support employees in seeing their problems but does not solve it for them. That gives employees the opportunity to influence their own work.
On the way to continuous improvements, companies usually make three simple mistakes:
For 90 minutes, they constantly make corrections, look for mistakes, act on players to draw conclusions, look for solutions to bring them closer to winning. The conversation in the cloakroom is like training in a class – it can inspire, but it does not replace the right attitude on the pitch (in GEMBA, where the process takes place).
If you expect people to be involved in the process improvement, do not take them away from their work. Do not seek transformation sources in the training room. As a leader – support and motivate employees in seeking solutions being there, where the process takes place.
Leanpassion, the author of the Lean Strategy, offers technology solutions which supports the process of continuous improvement. Sherlock Waste is the application for a desktop PC or a smartphone, which enable team members to register identified wastes, share the ideas and problems, vote for solutions, gain points and awards. It helps leaders to manage the process by generating reports and rankings.
More about the solution you can find here.
You can download the application form Google Play.
For an access for your company contact us directly.